Green Orbit Digital

Sustainable Strategies, Stellar Results

FAQs

Frequently Asked Questions

What types of sustainable marketing projects does Green Orbit Digital specialise in?
Green Orbit Digital specialises in a wide range of sustainable marketing projects, including but not limited to eco-friendly advertising campaigns, green branding initiatives, sustainable content creation, and environmental awareness campaigns.
How does Green Orbit Digital incorporate sustainability into its marketing strategies?
We integrate sustainability into our marketing strategies by emphasising eco-friendly practices, promoting sustainable products and services, using renewable resources for content creation, minimising carbon footprint in campaign execution, and advocating for environmental causes.
What metrics do you use to measure the effectiveness of your sustainable marketing campaigns?
We use a combination of traditional marketing metrics such as reach, engagement, conversions, and ROI, along with specific sustainability metrics like carbon footprint reduction, energy savings, waste reduction, and social impact.
How do you ensure that sustainability remains a core focus throughout the duration of a project?
Sustainability is ingrained in our company culture and project management processes. We establish clear sustainability goals from the outset, assign dedicated resources to monitor and optimise sustainable practices, and regularly communicate with clients to ensure alignment with sustainability objectives.
Does Green Orbit Digital offer consulting services to help clients integrate sustainability into their overall marketing strategy?
Yes, we offer consulting services to assist clients in integrating sustainability into their overall marketing strategy. Our experienced team provides strategic guidance, conducts sustainability assessments, and develops customised plans tailored to each client’s unique goals and challenges.
What sets Green Orbit Digital apart from other marketing agencies in terms of its approach to sustainability?
Our holistic approach to sustainability sets us apart, combining expertise in marketing strategy with a deep commitment to environmental stewardship. We prioritise sustainability in every aspect of our work, from campaign conception to execution, and strive to inspire meaningful change through our initiatives.
Do you have experience working with businesses in our industry?
We have experience working with businesses across various industries, including but not limited to climate, energy, marine, education, intergovernmental. We adapt our sustainable marketing strategies to suit the unique needs and challenges of each industry.
How does Green Orbit Digital stay updated on the latest trends and innovations in sustainable marketing?
We stay abreast of the latest trends and innovations in sustainable marketing through continuous research, industry networking, participation in sustainability conferences and events, and ongoing collaboration with environmental experts and organisations.
Can you tailor your sustainable marketing strategies to fit our specific business goals and target audience?
Yes, we customise our sustainable marketing strategies to align with your specific business goals, target audience demographics, brand identity, and market positioning. Our approach is highly adaptable and responsive to your unique needs and objectives.
How does Green Orbit Digital handle challenges or unexpected changes that may arise during a project?
The timeline for completing a sustainable marketing project can vary depending on the scope and complexity of the project. We work closely with clients to establish realistic timelines and milestones, ensuring timely delivery without compromising quality or sustainability goals.
What is the process for collaborating with our internal marketing team, if applicable?
We foster open communication and collaboration with internal marketing teams, leveraging our expertise to complement and enhance existing capabilities. Our process typically involves regular meetings, shared project management tools, and a collaborative approach to decision-making and problem-solving.
Does Green Orbit Digital offer ongoing support or maintenance for sustainable marketing initiatives post-launch?
Yes, we offer ongoing support and maintenance for sustainable marketing initiatives post-launch, including performance monitoring, optimisation, and strategic guidance to ensure long-term success and sustainability impact.
If I take out a retainer with you – can I swap the days around or try another channel?
Yes – the idea of a monthly retainer is we agree a certain number of days per month (typically 5-20) and then we can plan the work over the following quarter. It is possible to be flexible with how we use your days, but we need to plan three months ahead. This is because some projects require the set-up days to be spread over a couple of months, or it can take a few months for campaigns to be optimised.
What happens if I need to delay the project for a month or so?
We understand that sometimes projects are delayed due to no fault of your own. However, we plan our work and budgets at least one month in advance; so, we have specific conditions and rules over rescheduling any postponed work. This is because it is normally too late for us to replace the work at such short notice.


All the rules for postponed or delayed projects can be found in our Terms and Conditions. However, to summarise:
– The amount of time that your project is delayed is limited to a maximum of three months

– You will be invoiced half of your normal invoice during the dormant months.
– During this time your days will be banked, so they can be used later.
– You must give us one months’ notice to restart the project (i.e. so we can check the availability of the technical staff and allow us to reschedule the work).
– When the project restarts you will be charged half the normal amount until the project is back on schedule.
– If the project does not restart after four months we reserve the rights to retain the payments and you may lose your banked days.
Do you have a privacy policy and how are you complying with GDPR?
Yes – we do have a Privacy Policy. We are currently registered with the ICO and have undergone training to ensure that we collect, keep and manage all personal data (for staff and clients) in compliance with the GDPR act.
Do you have any other Terms and Conditions?
Yes – you can read our terms and conditions on the following page

1. What is Green Orbit Digital, and what do you do?

  • Green Orbit Digital is a forward-thinking agency specializing in sustainable marketing for the space industry. We help space businesses promote their missions while preserving our planet through eco-conscious marketing strategies.

2. Why is sustainable marketing important in the space industry?

  • Sustainable marketing in the space industry helps reduce the environmental impact of space exploration, promotes eco-friendly space tourism, and ensures a responsible approach to space missions.

3. What services do you offer?

  • We provide a range of services, including sustainable branding, marketing strategies, content creation, and eco-friendly campaign management tailored for the space sector.

4. Can you provide examples of your previous work?

  • Yes, we have successfully executed sustainable marketing campaigns for various space businesses. Check our case studies for more information.

5. Do you offer educational resources?

  • Absolutely. We provide e-books, guides, and reports on sustainability in space marketing. These resources are available for free download on our website.

6. How can I stay updated on your workshops and events?

  • Visit our “Workshops & Events” section for the latest updates, or subscribe to our newsletter to receive event notifications.

7. What certifications and recognitions do you have?

  • We hold certifications related to sustainable marketing and collaborate with organizations promoting eco-friendly practices in the space industry. Details can be found in our “Certifications” section.

8. How can I contact you for inquiries or collaborations?

  • Feel free to reach out through our “Contact Us” page. You can send us a message via the contact form or use the provided contact information.

9. Do you have job opportunities available?

  • Check our “Career Opportunities” section for current job listings and information on joining our team.

10. Is my privacy protected when I use your website?

  • Your privacy is important to us. We follow strict privacy policies to protect your data. For more details, please review our “Privacy Policy” section.

11. What are cookies, and how does your website use them?

  • Our “Cookie Policy” section explains our website’s use of cookies and how they enhance your experience while visiting.

12. How can I subscribe to your newsletter?

  • Simply provide your email address in the “Newsletter Signup” section, and you’ll receive updates, insights, and news about sustainable marketing in the space industry.

If you have additional questions or need further information, please don’t hesitate to contact us through our “Contact Us” page. We’re here to assist you.

What type of projects do you undertake for clients? We offer a mix of consultancy, implementation and training for our clients across most digital marketing channels. This could be a simple project to set-up a Google Ads account and then manage it on your behalf, or to provide consultancy to help you to develop a strategy for an ecommerce website with ongoing implementation of a complete multi-channel campaign.

Most of our ongoing or retainer projects have two or more days per month. However, some clients have ten or more days per month, because they either want a combination of different channels or services (such as SEO, social media, PPC, ecommerce marketing and PR) or because they have more than one business or website.

If required, we can also support larger projects, as these tend to be multi-channel, so different specialists from each team can work on these combination projects. However, we ensure that the client has one major point of contact (via their client services manager).

How long are your projects and contracts?a) Consultancy and insightOur consultancy projects are usually one-off or a maximum of three months to carry out a specific piece of work. Each project is bespoke and range from £5,000 to £50,000 depending on the objectives, research and consultancy undertaken. b) Ongoing campaign management and retainersOur ongoing contracts are typically 6, 12, 18 or 24 months, however longer contracts are available if required. We offer financial incentives for undertaking a longer project.

Do I need to have a minimum budget for my ad spend? We have some existing clients that only spend £1,000 per month on their ad spend. For client spending less than £30k per month on paid media, we have a management fee of £1,500 to £4.500. However, for clients spending more than £30k, we charge 15% of the ad spend with a minimum fee of £4,500 per month. This allows us to spend more time on the account, as we set-up and mange more paid media campaign, whilst still hitting your KPI targets.

For content marketing and social media campaigns, it is possible to supplement your organic strategy with a small amount of paid social advertising. For this, we would recommend a minimum of £500 for a Facebook or other paid social campaign. However, you may need a much larger budget than this for most LinkedIn campaigns, due to the higher cost per click.

What is the notice period to terminate a contract?

If your contract is about to end, then you just need to give us one complete months’ notice to terminate the contract at the agreed time. At the end of the contract most clients normally renew their contract (to secure a preferential day rate), or they go onto a rolling contract with three months’ notice.

When do you invoice me and when do I need to pay? For most projects, we invoice on the first day of the month for the work that will happen during that month. Our standard payment terms are 14 days.

There are some exceptions, for example for short term projects, training courses, web projects (with a deposit and specific payment schedule) and for clients with a poor credit record (where we require payment upfront).

Do I pay any ad spend or third party costs myself or what happens if you pay them?

In most cases, clients have already set-up their own payments with Google, Bing, Facebook etc. So, we are happy to continue with you paying your ad spend directly.

If you are a new advertiser or you have difficulties setting-up payments, then we can make these payments on your behalf. Typically, we will invoice you one or three months in advance (depending on the monthly budget). However, we must have received your payment before your advertising can start. We also charge a 2.5% handling fee, which will be deducted automatically from your budget.

We will provide a quote and get agreement from you for any additional 3rd party costs (such as any additional paid advertising or creative costs). Third-party supplier costs or bought in materials (excluding ad spend) will attract an agency mark-up. This will be automatically included in any quotes we provide. Reasonable travel, accommodation and subsistence will be re-charged to the client at cost.

You will have complete access to all your advertising accounts, so you will be able to see all your advertising costs for each platform. We will also provide you a reconciled statement of your third-party costs and ad spend on request.

If I take out a retainer with you – can I swap the days around or try another channel? Yes – the idea of a monthly retainer is we agree a certain number of days per month (typically 5-20) and then we can plan the work over the following quarter. It is possible to be flexible with how we use your days, but we need to plan three months ahead. This is because some projects require the set-up days to be spread over a couple of months, or it can take a few months for campaigns to be optimised.

What happens if my website is delayed or I need to delay the project for a month or so?We understand that sometimes projects are delayed due to no fault of your own. However, we plan our work and budgets at least one month in advance; so, we have specific conditions and rules over rescheduling any postponed work. This is because it is normally too late for us to replace the work at such short notice.

All the rules for postponed or delayed projects can be found in our Terms and Conditions. However, to summarise: – The amount of time that your project is delayed is limited to a maximum of three months– You will be invoiced half of your normal invoice during the dormant months.– During this time your days will be banked, so they can be used later.– You must give us one months’ notice to restart the project (i.e. so we can check the availability of the technical staff and allow us to reschedule the work).– When the project restarts you will be charged half the normal amount until the project is back on schedule.– If the project does not restart after four months we reserve the rights to retain the payments and you may lose your banked days.

Green Orbit Digital: Frequently Asked Questions (FAQ)

Welcome to Green Orbit Digital’s FAQ page! Here, we’ve compiled answers to the most commonly asked questions about our services, sustainability approach, and company ethos. If you can’t find what you’re looking for, feel free to reach out to us directly.

GENERAL QUESTIONS

What is Green Orbit Digital?
Green Orbit Digital is a marketing agency focused on supporting space industry businesses with sustainable and eco-conscious marketing solutions. Our goal is to help organisations in space technology reduce their environmental impact and communicate their commitment to sustainability effectively.

Why should I choose Green Orbit Digital?
We specialise in integrating sustainability into every aspect of your marketing strategy. Our expertise ensures that your green initiatives are communicated authentically, helping you reach eco-conscious consumers while driving positive change in the space sector.

Who can benefit from Green Orbit Digital’s services?
Any business in the space industry that is committed to sustainability and wants to amplify its green message. We work with startups, established space organisations, and non-profits to make their sustainability efforts visible and impactful.

HOW WE WORK

How does Green Orbit Digital integrate sustainability into marketing strategies?
We embed sustainability into every service we provide, from eco-conscious branding and digital marketing campaigns to content strategies that highlight your environmental efforts. Our aim is to ensure that your marketing reflects your commitment to sustainability while helping you grow.

How do we work with clients?
Our approach is collaborative and tailored. We work closely with you to understand your sustainability goals, target audience, and business needs. Based on this, we craft bespoke marketing strategies that align with your mission and communicate your green values.

What tools and methods does Green Orbit Digital use?
We use advanced digital tools like Proton Drive for secure file storage, Notion for project management, and agile methodology to ensure efficiency and transparency. We aim to provide flexible, secure, and scalable solutions that meet your marketing and sustainability goals.

SERVICES

What types of marketing services do you offer?
We offer a range of services, including:

  • Sustainable Branding
  • Eco-conscious Digital Marketing
  • Content Creation & Strategy
  • Social Media Management
  • Strategic Consultancy
  • Public Relations for Sustainable Initiatives
  • Web Design with Sustainability at the Core

Can Green Orbit Digital handle large-scale projects?
Yes, we are equipped to manage both small and large-scale projects. Whether you’re a startup or an established player in the space industry, we have the experience and expertise to scale our efforts according to your needs.

SECURITY & DATA PROTECTION

How does Green Orbit Digital ensure the security of client data?
We prioritise data security and use Proton Drive for encrypted file storage. We also take extra precautions to ensure that all client data is handled responsibly and in accordance with privacy laws.

Is Green Orbit Digital GDPR compliant?
Yes, Green Orbit Digital is fully GDPR compliant. We ensure that your personal data is handled with the utmost care and in full compliance with European data protection regulations.

PRICING & PLANS

What are your pricing options?
We offer flexible pricing based on the scope and scale of your project. For bespoke services, we’ll provide a customised quote after understanding your specific needs. We aim to ensure that every project delivers high value, with a focus on sustainability and efficiency.

What payment methods do you accept?
We accept payments via invoice on a project-by-project basis or as part of long-term contracts. Payments can be made by bank transfer or other secure methods.

SUSTAINABILITY INITIATIVES

How does Green Orbit Digital support sustainability beyond marketing?
In addition to offering green marketing services, we are proud to support various initiatives such as the Clean Creatives Pledge, the Plant-Based Treaty, and the Better Business Act. We work with partners like Krystal Web Hosting and Ecosend to ensure that our own operations and those of our clients align with sustainable practices.

How do you ensure the sustainability of the services you provide?
We use environmentally responsible tools and platforms, offset our carbon emissions, and collaborate with other eco-conscious organisations. Our commitment to sustainability extends to every aspect of our business, from the digital tools we use to the content we produce.

GETTING STARTED

How do I start working with Green Orbit Digital?
Simply get in touch with us through our contact page, and we’ll schedule an initial consultation to discuss your sustainability goals and how we can help. From there, we’ll craft a custom marketing strategy that aligns with your mission.

Can I get a consultation before committing to services?
Yes, we offer a free initial consultation to discuss your goals and explore how our services can benefit your business.

If you have any other questions or need further assistance, don’t hesitate to reach out. We’re here to help you achieve your sustainability marketing goals!

Feel free to modify or add any other specific questions you receive from clients or frequently asked inquiries relevant to Green Orbit Digital.

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